FAST & FREE SHIPPING!
Minimum order of $39.

BabyJoy.ca is proud to offer Free Shipping Free Shipping* for order of $39 or more in Canada. (See below for conditions applied)

* Free Shipping (Terms & Conditions)

- Orders qualified for free shipping are shipped via Canada Post Expedited Service. Charges apply to Express Service.

- Offer applies only to orders of $39 or more in Canada, after sales, coupons, discounts, and before taxes.

- Offer does not apply to the over-sized items such as Mattresses, Changing pads, Playmats, High Chairs, Furniture and any product stated as "over-sized item" on the product's page. Shipping charge applies for different locations. Please see the product’s page.

- Offer does not apply to Northwest Territories, Yukon and Nunavut as well as any Remote areas in Canada.

- Offer is subject to change without notice.



Shipping Rates

Order $0 - $39 .............................$6.95* (Ontario & Quebec) / $9.95* (Rest of the Provinces in Canada)

Order $39 & more ...........................Free*


*Exclude over-sized items such as Mattresses, Changing pads, Playmats, High chairs, Furniture and other over-sized items. Shipping charge applies for different locations. Shipping surcharge applies for the remote area.

*These shipping rates does not include Express Service.
*Free shipping for United States for order of $150 or more. There is a shipping fee of $19.99 for order under $150. Surcharge may applies depending on the location and size of the order. We do not ship to Alaska, Hawaii and remote areas.


** Express Service

We offer the option of Express Service where orders are processed on priority basis. Different charges apply to different provinces. You will be contacted if the shipping surcharge applies for the remote area and for over-sized items. The estimated shipping time is on-time guaranteed or your Express shipping money back. If the item(s) that you purchased happened to be out of stock, we will contact you. Order may take up to 24 hours to be processed . However, order placed before 2 PM EST may be shipped out on the same business day. We do not process orders on the weekends or on any public holidays.



Shipping of Over-sized Items

The over-sized items are Mattresses, Changing pads, Playmats, High Chairs, Furniture and any product stated as "over-sized item" on the product's page. The over-sized items does not qualify for free shipping. Shipping charge applies for different locations. We can only ship this product to 10 Canadian provinces. Please see the product’s page for the charges. Shipping surcharge applies for the remote area. Over-sized items cannot be shipped to address with P.O.Box.



Shipping to remote area

There is a shipping surcharge for an order with shipping address located in the remote area in Canada. Once the order has been placed, our Customer Service Representative will contact you.


The postal codes included in the remote area are:

Alberta T0A, T0E to T0H, T0M, T0P, T0V, T1G, T1M, , T7A to T7V, T8L, T8S to T8X, T9H to T9K

British Columbia V0A to V0G, V0J to V0L, V0S, V0T to V0V, V0W

Manitoba R0B, R8A to R9A

New Brunswick E1J, E4A to E9H

Newfoundland and Labrador A0A, AoG, A0K, A0L to A0N, A0P, A1X

Ontario K0J, P0A to P0G, P0H to P0X, P0Y, P1A to P6C, P7A to P9N

Quebec G0A, G0C to G0Z, G3H, G3L to G4A, G4T, G5X, G7N, G8G, J0M

Saskatchewan S0A to S0P


Shipping to Northwest Territories, Yukon and Nunavut

For shipping address located in Northwest Territories, Yukon and Nunavut, kindly contact our customer service at info@babyjoy.ca for the estimated shipping charge.



Incorrect or incomplete shipping address

It is the responsibility of the customer to enter a correct shipping address. If the parcel is sent back to us due to incorrect or incomplete shipping address, the returned shipping charge of $12.95 + taxes will be applied. Express Service fee will not be refunded. Shipping surcharge applies for the remote area and for over-sized items.



Unclaimed parcel/ Refused acceptance

For any reason, if the parcel has been unclaimed or refused by the customer and has been shipped back to us, the returned shipping charge of $14.95 + taxes will be applied. Shipping surcharge applies for the remote area and for over-sized items.


Shipping two or more orders together

If you have placed two or more orders with the same shipping address around the same time, all the orders may be shipped together in the same parcel for convenience and cost saving.


International shipping

We currently ship to United States (Excluding Alaska, Hawaii and remote areas). Free shipping for United States for order of $150 or more. There is a shipping fee of $19.99 for order under $150. Any duty to be paid by the receiver. Surcharge may applies depending on the location, product size and size of the order. We will contact you if there is any surcharge.



Price Adjustment

We do not offer price adjustments on Black Friday, Cyber Monday, Boxing Week Sale or any other promotional events. Price adjustments also do not apply to sale/discounted or final-sale items.



* Returns (Terms & Conditions)

All returnable merchandise must be returned within 30 days of purchase in unused, original condition and in original packaging.

Due to hygienic and safety reasons, there are no returns or exchanges on car seats, compression belly wraps, compression leggings, compression tanks, corset (all items from Belly Bandit and Bella Band), mattresses, rugs, bottles & any feeding accessories, diapers & training pants, diaper pails & liners, nursing pads, nursing covers, nursing pillows, nursing tanks, nursing bras, any nursing-related items, teethers, pacifiers, undergarments, bath and baby care items (including soaps, shampoos, baby oils, body lotions, hair detangler and hair brushes). Clothing items must not have been worn, altered or washed, and all tags must be attached. Kindly contact our customer service at info@babyjoy.ca in case you are not sure if a product is returnable.

No returns or exchanges on used or washed items, custom-made, pre-ordered and special order items.

Return Fee: $9.95 + taxes (Ontario & Quebec) / $12.95 + taxes (Rest of the Provinces in Canada). Additional charge for remote area and over-sized item. 

Additional charge applies for returning or exchanging over-sized items that are qualified for returns or exchanges. Kindly contact our customer service at info@babyjoy.ca for more information.

For any return on bundles or sets, all the items included should be returned in unused, original condition and in original packaging.

Shipping charge is non-refundable.

An order that is eligible for return/exchange is allowed one return/exchange through Canada Post service.

BabyJoy.ca is not responsible for any returned items that may have become lost or stolen in shipment.

Inspection will be done once we received the returned item(s). If the item is in unused, original condition and in original packaging, we issue a refund within 2 to 5 business days. Restocking fees will be applied if the returned item is not in its original condition or not in sellable condition. Restocking fees will be deducted from the refund amount.

An order cannot be cancelled after it is shipped out. The return charge of $12.95 + tax will be applied when the return is made.

For any return on International order outside Canada, Customer will need to ship back the items at their own expense.

Policy is subject to change without prior notice.


Please note that we are not the manufacturers of the products we sell. If you have a complaint with a product, try calling the manufacturer at the number on the packaging.



To return the merchandise

1) Email us at sales@babyjoy.ca or by submitting your request through the “Contact Us” page. Email us your Full Name, Order Number, Product(s) you are returning with quantities, Reason for the return, whether you would like a refund or plan to place a new order.

2) All returns require prior approval. Once approved, we will email you the instruction for return as well as the prepaid Canada Post shipping label.



I received the wrong or defective product.

If you feel that you have received the wrong or defective product, please contact customer service within 5 days of receiving the product. We will make arrangement so that you receive the correct product ordered. Email us at sales@babyjoy.ca or call us at Toll-free 1-855-378-6886.

Pick Up

For information on Pick-Up location and hours, you can CLICK HERE.

The right to cancel any order

We reserve the right to cancel any order for any reason. The possible reasons include, but not limited to, the following: Incorrect pricing, product technical error, potential fraudulent order, non-payment and other similar issues.